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  • 14.05.2018

    Pre-Sales Specialist for Customer Communication Management (CCM) Platform

    Interested in joining a start-up (in Europe)? At your Ikea desk in Rotkreuz you will be able to work pretty independently in sourcing/analyzing these new B2B clients all over Europe and collaborating with the other team members (70) in Brazil, Portugal and USA! We want your energy, your drive and your technical pre -sales experience, as well as your network in Telecom, Retail, Credit Cards, Banking and Insurance industries.

    We expect you to be capable of configuring the (modules of the) product to respond to the client’s needs, analyze potential markets before product launches, respond to technical questions, improve the product by giving feedback from the markets and ensure that we understand current and future market developments.

    At the same time, you manage sales bid processes, respond to RFI and RFP, deliver presentations and product demonstrations that require more in-depth knowledge than a sales person is able to provide. You are the one crafting sales pitches for the sales team and assist them with qualifying leads.

    And your input is very important in the strategy meetings – because we want to stay ahead with our solutions!


    Ideally, you …
    ·       are a subject matter expert with extensive software systems experience and have a proven track record as a technical pre-sales.
    ·       are able to communicate technical information to non-technical staff in a way that is easy to understand
    ·       have a college degree, preferably with Bachelor’s degrees in Technical, Business, Management or Marketing.
    ·       are versed in business communication, business strategy and basic marketing principles.
    ·       and are a Swiss resident, able to communicate fluently in English… and other European languages as well.

     
    Sounds like you? Great! Let’s start the conversation by you mailing me your resume…
    Apply now
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    Important
    Please send your resume per e-mail – do not send hard copies.
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  • 29.03.2018

    Retail Specialist - B2B International

    This role builds and maintains positive relationships between my client and his customers (retail partners, sales network, agents, consumers and internal team members) throughout Europe by providing excellent customer service. Close collaboration is required with Sales Directors and across departments within the company to manage sales order process, customer queries, return authorisation and warranty claims process.

    Some of the Key Responsibilities:
    • First point of contact for sales, finance, sales operations and logistics teams and customers to manage the order book
    • Assist customers as well as internal and external sales and planning team members with all order inquiries, such as inventory availability, order status, product information, back order tracking, estimated ship dates and tracking information
    • Ensure timely release of orders to the 3PL and provide shipping updates to customers
    • Accurately process all customer & Sales Representative requests and inquires (received via email, phone etc.) in a timely fashion according to set SLA’s.
    • Sales reporting to be updated daily including orders shipped, open orders, allocated orders, back orders and credit holds to distribute internally and to the account base
    • Resolve escalated customer issues by investigating problems and developing solutions
    • Coordinate with finance department to assist in invoicing of pro-forma invoices, credit notes and credit insurance checks


    Experience, Education and Designations:
    • Must have worked at least 2 years in a dynamic international environment preferably in the apparel/fashion/luxury industry
    • Post-Secondary Education
    • Fluent in English a requirement- other European languages, preferably French, (other languages considered an asset)


    For permit reasons I am only considering applications from persons living and working in Switzerland already.

    Apply now
    E-mail
    Important
    Please send your resume per e-mail – do not send hard copies.
    Share

 


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    I had the pleasure to work with Marion on some international Director roles for Guess EMEA. Marion is a highly skilled Executive Recruiter with a keen eye for finding the best. Her sense of humor and can-do attitude are unbeatable.

     

    Uta Bonacker

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    Marion has a natural ability to quickly build rapport with the client and a quick grasp of the essentials of a piece of recruitment as well as in particular the personalities attached to it - to me key in working together with any searcher. Marion however is not just any searcher but a pleasure to work with. She provides me with comprehensive and concise summaries of her candidates and is very responsive. I really appreciate Marion delivering at all times.

     

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    Marion is a strongly motivated and reliable recruitment-consultant with impeccable integrity and professionalism. Having worked with Marion a number of times, my colleagues and I were always impressed with the excellant quality of service delivered.

     

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    Marion is a true professional in recruiting, understanding and satisfying the customer’s needs. In the building a new fully fledged European head office from scratch, she was doing what was necessary to meet those needs. She was not bound by a time clock engaging with stakeholders throughout different time zones. She is one of my favourite recruiters because she is not only comparing the skill set with the job description but also weights the fitting of personality and motivation.

     

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    Marion is valuable partner in searching and qualifying candidates with highly specialized and senior profiles. She is doing the preselecting in professional manner and with clear understanding of customer business objectives reducing significantly the time needed to screen the applications for open job postings.

     

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