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  • 14.05.2018

    Pre-Sales Specialist for Customer Communication Management (CCM) Platform

    Interested in joining a start-up (in Europe)? At your Ikea desk in Rotkreuz you will be able to work pretty independently in sourcing/analyzing these new B2B clients all over Europe and collaborating with the other team members (70) in Brazil, Portugal and USA! We want your energy, your drive and your technical pre -sales experience, as well as your network in Telecom, Retail, Credit Cards, Banking and Insurance industries.

    We expect you to be capable of configuring the (modules of the) product to respond to the client’s needs, analyze potential markets before product launches, respond to technical questions, improve the product by giving feedback from the markets and ensure that we understand current and future market developments.

    At the same time, you manage sales bid processes, respond to RFI and RFP, deliver presentations and product demonstrations that require more in-depth knowledge than a sales person is able to provide. You are the one crafting sales pitches for the sales team and assist them with qualifying leads.

    And your input is very important in the strategy meetings – because we want to stay ahead with our solutions!

    Ideally, you …
    ·       are a subject matter expert with extensive software systems experience and have a proven track record as a technical pre-sales.
    ·       are able to communicate technical information to non-technical staff in a way that is easy to understand
    ·       have a college degree, preferably with Bachelor’s degrees in Technical, Business, Management or Marketing.
    ·       are versed in business communication, business strategy and basic marketing principles.
    ·       and are a Swiss resident, able to communicate fluently in English… and other European languages as well.

    Sounds like you? Great! Let’s start the conversation by you mailing me your resume…
    Apply now
    Please send your resume per e-mail – do not send hard copies.
  • 29.03.2018

    Retail Specialist - B2B International

    This role builds and maintains positive relationships between my client and his customers (retail partners, sales network, agents, consumers and internal team members) throughout Europe by providing excellent customer service. Close collaboration is required with Sales Directors and across departments within the company to manage sales order process, customer queries, return authorisation and warranty claims process.

    Some of the Key Responsibilities:
    • First point of contact for sales, finance, sales operations and logistics teams and customers to manage the order book
    • Assist customers as well as internal and external sales and planning team members with all order inquiries, such as inventory availability, order status, product information, back order tracking, estimated ship dates and tracking information
    • Ensure timely release of orders to the 3PL and provide shipping updates to customers
    • Accurately process all customer & Sales Representative requests and inquires (received via email, phone etc.) in a timely fashion according to set SLA’s.
    • Sales reporting to be updated daily including orders shipped, open orders, allocated orders, back orders and credit holds to distribute internally and to the account base
    • Resolve escalated customer issues by investigating problems and developing solutions
    • Coordinate with finance department to assist in invoicing of pro-forma invoices, credit notes and credit insurance checks

    Experience, Education and Designations:
    • Must have worked at least 2 years in a dynamic international environment preferably in the apparel/fashion/luxury industry
    • Post-Secondary Education
    • Fluent in English a requirement- other European languages, preferably French, (other languages considered an asset)

    For permit reasons I am only considering applications from persons living and working in Switzerland already.

    Apply now
    Please send your resume per e-mail – do not send hard copies.


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    Marion has a natural ability to quickly build rapport with the client and a quick grasp of the essentials of a piece of recruitment as well as in particular the personalities attached to it - to me key in working together with any searcher. Marion however is not just any searcher but a pleasure to work with. She provides me with comprehensive and concise summaries of her candidates and is very responsive. I really appreciate Marion delivering at all times.


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    Marion is a very efficient and down-to-earth headhunter. She understands the client's requirements and finds just the candidates which fulfil the profile. Her services are professional and very good value for money. Marion helped British American Tobacco International in several recruitments.


    Ernesto Beltran

    Strategic Planning and TM Professional

    Marion does not waste time; once she has a brief of what is required she will provide candidates aligned to that brief. I can highly recommend her for her tireless effort to find the right solution. She did not stop until the right placement was accomplished. Her professional manner in pre-selection and her clear understanding of customer business objectives significantly reduces time in application screening. It is just a pleasure to work with such a professional and I really value her outstanding interpersonal skills. I am looking forward to our continuing partnership.


    Melanie Audeoud (-Wölki)

    HR Specialist at SABMiller Europe AG

    I have had the pleasure of working with Marion for a few years now and always found her to be an outstanding professional. She goes at length to understand her client’s requirements as well as the candidates. Marion has a remarkable approach to the her business, genuinely international experience, good ear and eye for the candidates and versed in international recruiting. Bottom line ? Marion won’t just push candidates for the sake of it and will not send for an interview someone that hat she would consider second best.


    Bernardo Marcu

    International Business Development

    Marion is a very trustworthy and professional HR expert. She is an accomplished head hunter and recruitment consultant. Her professional approach and broad knowledge of the industry and market allows her to be an extremely valuable capacity for any company. We have been working with her for many years and can highly recommend Marion as a successful business partner.


    Renate Burri

    Director HR
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